Subscriptions are automatically processed, mailed and billed by Leoma Candle Studio according to your selected delivery interval. You will receive a 20% discount on every billing!
For example, if you started a monthly subscription, then the system will automatically charge your credit card each month (with a 20% order discount) and you will receive your candle(s) at your doorstep each month, without the need to place the order by yourself!
Just choose 'Candle Obsession Subscription' on the product page when adding a candle to your cart. You can add multiple candle quantities to your subscription and also choose how often you desire to receive a candle shipment - monthly, 2 month or 3 month intervals. You can even add multiple subscriptions to your cart - do this if you desire receive multiple candle fragrances via subscriptions.
Can I pause or cancel a subscription?
Yes, of course. You can pause or cancel a subscription any time you want in the customer portal, as seen in the screenshot below. The customer portal can be accessed through the link you received in the email that was sent to you when you placed an initial subscription order in the shop. You can also access your subscriptions if you create an account in your shop.
How can I skip or reschedule a charge?
You can skip or reschedule the charge in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the delivery date.
Can I add products to my subscription?
Of course. You can add products to your subscription in the customer portal. Just click on the Edit button in the products card and edit, remove or add products to your subscription.
What happens if the payment can't be processed?
If the subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method.
